Terms of Service

1. Agreement

These Terms of Service (“Terms”) are an agreement between you and the operator of Drifted (“Drifted,” “we,” “us,” or “our”). They apply to the Drifted website, product, APIs, runners, and related services (the “Service”). By creating an account, accessing, or using the Service, you agree to these Terms.

If you use the Service for a company or other organization, you represent that you have authority to bind that organization, and “you” includes that organization. If you and Drifted sign an order form, master services agreement, data processing addendum, or similar written agreement, that agreement controls to the extent it conflicts with these Terms.

2. Eligibility and accounts

You must be at least 18 years old and able to enter into a binding contract. You must provide accurate account information and keep it current. You are responsible for all activity under your account, protecting your credentials and tokens, and promptly notifying us if you suspect unauthorized access.

You may not share account access outside your organization or allow more users than your plan permits. Workspace owners are responsible for managing user access and the actions of authorized users.

3. The Service

Drifted helps teams configure and run end-to-end checks against selected applications and environments, collect evidence, send alerts, and investigate failures. Some features can connect to source repositories, prepare repair suggestions, or open a draft pull request for review.

We may improve, add, remove, or change features. Preview, beta, and experimental features may be incomplete, change without notice, or be discontinued. We do not promise any service level or support commitment unless it is stated in a separate written agreement.

4. Your systems and authorization

You may use Drifted only with websites, APIs, repositories, accounts, networks, and data that you own or are authorized to test. You are responsible for the workflows you configure, the environments they target, the data they create or change, and the impact of scheduled, CI-triggered, or manually started runs.

Use dedicated test accounts and least-privilege credentials. Before enabling mutations, production checks, private runners, repository access, or outbound webhooks, confirm that the scope and destination are correct. You remain responsible for backups, deployment controls, security reviews, regulatory requirements, and monitoring your own systems.

5. Acceptable use

You may not use the Service to:

• access, scan, test, or disrupt a system without the owner’s authorization;
• introduce malware, destructive code, or harmful automated traffic;
• bypass access controls, rate limits, plan limits, or security safeguards;
• collect, expose, or misuse credentials, personal data, or confidential information;
• send spam, unlawful alerts, or misleading webhook events;
• reverse engineer or copy the Service except where the law does not allow this restriction;
• resell or provide the Service to third parties without our written permission; or
• use the Service in violation of law or another person’s rights.

We may limit or suspend activity that threatens the Service, a customer system, or others. We may also enforce reasonable technical limits on run volume, frequency, duration, evidence size, repository access, and API use.

6. Customer content and credentials

You retain ownership of the content, configurations, source code, evidence, credentials, and other data you submit or connect to the Service (“Customer Content”). You grant Drifted a limited, non-exclusive license to host, copy, transmit, process, and display Customer Content only as needed to provide, secure, support, and improve the Service and to comply with law.

You represent that you have the rights and permissions needed for Customer Content and for us to process it as described in these Terms and our Privacy Policy. You are responsible for deciding whether the Service is appropriate for regulated, sensitive, or production data. Do not submit protected health information, payment card data, government identifiers, or other highly sensitive information unless a separate written agreement expressly permits it.

7. AI-assisted features

AI-assisted features may generate workflows, explanations, reviews, or repair proposals based on the context you provide. Output may be inaccurate, insecure, incomplete, or similar to content generated for others. You must evaluate output before relying on it. You are responsible for testing any proposed change and for decisions to use, modify, merge, or deploy it.

You permit Drifted to send the relevant prompt and context to the AI provider used for the feature. Our Privacy Policy describes that processing. You may use the Service without optional AI features.

8. Third-party services

The Service works with third parties such as identity providers, GitHub, GitLab, Stripe, webhook destinations, cloud infrastructure, and AI providers. Your use of a third-party service is also governed by that provider’s terms. We are not responsible for a third-party service, its availability, or changes it makes. You authorize us to exchange information with a connected service as needed to perform your request.

9. Fees, subscriptions, and cancellation

Paid features are billed at the price and interval shown when you subscribe. Prices exclude taxes unless stated otherwise. You authorize Stripe to charge the payment method you provide for recurring fees and applicable taxes until cancellation.

You can manage or cancel a subscription through the billing portal. Cancellation takes effect at the end of the current paid period unless the checkout terms say otherwise. Fees are non-refundable except where required by law or expressly stated in a written agreement. If payment fails, we may limit paid features or move the account to an available free plan.

10. Drifted property and feedback

Drifted and its licensors own the Service, including its software, design, branding, documentation, and related intellectual property. These Terms give you a limited, revocable, non-exclusive, non-transferable right to use the Service during your subscription or authorized free access.

If you give us feedback, you allow us to use it without restriction or payment. This does not give us ownership of your Customer Content or confidential information.

11. Confidentiality

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use that information only for the relationship, protect it with reasonable care, and disclose it only to people who need it and are bound to protect it. This does not cover information that is public through no fault of the receiving party, already known without restriction, independently developed, or lawfully received from someone else.

A party may disclose confidential information when legally required if it gives advance notice when permitted and reasonably assists with efforts to limit the disclosure.

12. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, create security or legal risk, fail to pay amounts due, or use the Service in a way that could harm others or disrupt the Service. When practical, we will give notice and a chance to fix the issue.

After termination, your right to use the Service ends. Sections that by their nature should survive will remain in effect, including payment obligations, ownership, confidentiality, warranty disclaimers, liability limits, and dispute terms. Data is handled as described in the Privacy Policy.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” DRIFTED DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT IT WILL DETECT, EXPLAIN, OR PREVENT EVERY DEFECT, INCIDENT, OUTAGE, OR SECURITY ISSUE.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

EXCEPT FOR YOUR PAYMENT OBLIGATIONS, YOUR MISUSE OF THE SERVICE, OR A PARTY’S FRAUD OR WILLFUL MISCONDUCT, EACH PARTY’S TOTAL LIABILITY ARISING OUT OF THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF US$100 OR THE AMOUNT YOU PAID DRIFTED FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain exclusions or limits, so parts of this section may not apply to you.

15. General terms

You may not assign these Terms without our written consent. We may assign them as part of a merger, acquisition, corporate reorganization, or sale of substantially all relevant assets. Neither party is liable for delay caused by events beyond its reasonable control. Failure to enforce a provision is not a waiver. If a provision is unenforceable, the remaining provisions stay in effect.

These Terms and any written agreement that expressly supplements them are the entire agreement about the Service. Notices may be provided through the Service, by email, or by posting on our website. Before filing a formal claim, each party agrees to try in good faith to resolve the issue by contacting the other party.

16. Changes and contact

We may update these Terms as the Service changes. We will post the revised Terms and update the date above. If a change materially reduces your rights, we will provide additional notice when required. Continued use after the effective date of revised Terms means you accept them.

Questions about these Terms can be sent to [email protected].